About this Vendor
Multi-Channel Service: Elect to Serve Your Constituents
Points of Contact
When it comes to providing increased customer service and support, Parature provides a secure and centralized solution across all major channels including social and mobile that can efficiently handle a growing volume of interactions. In addition, Parature offers a fully-customizable SaaS solution that is cost effective, scalable and easily integrates with current business practices to provide users with tools to monitor, manage, respond, and analyze customer needs.
- Discover how the EPA, the United States federal agency in charge of protecting human health and environment, is leveraging Parature at 34 offices and providing a richer support portal experience for the American public. Read more in this case study.
- Learn how NASA SEWP, the Government-Wide Acquisition Contract for IT products for all Federal Agencies, tracks all help desk interactions in Parature to support its customer base of government agencies and contract holders in this case study.
Parature Supports Your Agency’s Mission
Under the Shared First and Open Government Initiatives, streamlining service delivery and improving customer service has become a top priority within the federal government to reduce spending while increasing transparency and citizen engagement.
Parature Customer Service Software for government provides a comprehensive and secure 24/7 support presence that matches your agency or department’s unique needs. In addition, the portal becomes a visually-seamless part of your current online presence to increase trust and ease of use.
From the cloud-based support portal, visitors have immediate access to an intuitive and searchable knowledgebase where they can easily access the information your agency wants or needs to provide, including answers to frequently-asked questions, policies and procedures, downloadable forms, laws and regulations, fact sheets, the latest information updates and more.
- Online Support Portal
- Help Desk Ticketing System
- Customizable Knowledgebase
- Mobile Customer Service
- Social Media Monitoring and Response
- Live Chat
- Feedback and Survey Features
- Analytics and Reporting Tools
- Download Parature's latest white paper, "Multi-Channel Service: Elect to Serve Your Constituents."
- Listen to "How Gov 2.0 is Changing Citizen Engagement" with Duke Chung of Parature on the Government Contracting A to Z Podcast.
- For a brief overview of Parature Customer Service Software, watch this video.
- Check out this video to learn about Parature Portal.
Watch this webinar to learn how Parature can "Bridge the Gap" between government and citizens.